Who We Are
Jolera is one of the worlds largest and most successful privately-owned global IT Security and Solutions providers. As part of the Jolera team, you will be a member of a high performance, innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.
Jolera is an organization that encourages and supports ongoing training and development. We are comprised of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment.
Who You Are
We are seeking an energetic, passionate individual with strong communication skills and ability to work collaboratively. You are a self starter who thrives in an environment of personal accountability and enjoys being part of a challenging outcome orientated culture.
You want to build your career by digging in being a part of a high performance team where there is an opportunity to up your game, sharing your knowledge and working with some of the best in the business.
What You Will Do
The IT Onboarding Specialist is a key role in the Jolera Support Model. Adding subscribed services from customers to our services.
Going from but not limited too deploying RMM tool agent, configuring SNMP stack, Setting up Alerting, Integration into ticketing systems.
Protecting both internal company as customer environment from possible exposure and breaches and is key to delivering best in class resolutions for our customers and their employees / members.
You demonstrate confident and appropriate communication skills both verbal and electronically. You have the ability to judge priorities and multitask to ensure all customers receive a consistent level of assistance and customer service.
The IT Onboarding Specialist will also have a focus on audit and protect the internal company and customers from any of the known and unknown exploits and breaches.
Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards
Audit deployments of new firewalls and management / support of deployed firewalls or security systems
Audit customer Active Directory topology and access models to enhance security
Provisioning and de-provisioning user changes
Maintenance of IAM technology infrastructure
Managing application and user-store integration
Upgrades, patch management based on Security or IAM requirements
Using personal / team knowledge and the customer’s engagement model they will ensure all reasonable attempts to process and close requests directly and as per SLA
Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality
Escalates tickets to appropriate Enterprise Architect, or Customer internal resources based on Jolera and client processes
Escalate high profile issues to the Enterprise Architect team for appropriate handling and routing
Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera CS system
Deploy and actively monitor Jolera’s customer systems and services via Jolera monitoring systems
Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality
Perform RFC approved systems modifications and reboots
Ensure all customer requests are handled, documented and escalated during Queue shifts as scheduled / directed
Ensure customer portals are updated with systems documentation, RFC’s and backup logs, etc. as per schedule
Follow all other processes and quality standards as directed
Qualifications
Post-Secondary degree or diploma
2+ years of previous engineer experience working in a technology / systems department directly supporting customers
Work rotating shifts as scheduled by the department Manager
Demonstrated strong working knowledge of networking technologies and business applications
Demonstrated working knowledge of modern firewall technologies
Demonstrated ability to perform systems discoveries, and plan implementations
Strong written and communication skills
Strong interpersonal skills
Strong organizational and planning skills
Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization
Ability to work well with people from many different disciplines with varying technical abilities
High attention to detail
Strong documentation skills
Strong understanding of multiple platforms, (Active Directory, Linux)
LDAP Knowledge
PowerShell Knowledge
Ability to maintain confidentiality
Regulatory Compliance Knowledge (SOX, FFIEC, and PCI)
Identity Management - Provisioning and Workflow processes
Access Management - Authentication and Entitlements
Data Security and Privacy - Database access
Experience with Role Base Access Controls
CompTIA A+
CompTIA Network+ 
