Azure Core Support Specialist
Noesis
Lisboa
há 2 dias

Descrição de Tarefas e Responsabilidades

Noesis is looking for candidates with the following profile :

Tasks and Responsibilities :

  • Communicate with customers, CSS engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team;
  • Solve complex level of problems, involving broad product knowledge or functionality redirected by CSS or escalated by EMEA subsidiary sites.
  • Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical);
  • Take an active role in challenging and suggesting enhancements on existing processes and workflow;
  • Develop own technical & functional knowledge on products / technologies related to the team scope;
  • Write technical articles in order to distribute technical information to all Customers, CSS engineering and subsidiary staff;
  • Attend triage meetings with local CSS engineers to share knowledge and efficiently develop customer solutions;
  • Develop and deliver internal CSS and customer technical trainings / workshops in specialized areas;
  • Perform technical mentoring and assisting of CSS engineers and SMS&P to ensure the quality of support given;
  • Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies;
  • Assist with special projects as assigned (International Business & Process Improvement). Assist in special projects in conjunction with other MS departments (MCS, Pre Sales );
  • Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers;
  • Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs;
  • Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event);
  • Work with local marketing people for product feedback & new product launches;
  • May participate in 24x7 rotation based on products / technologies knowledge (Country dependent).
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