Team Leader for BPO Project French Speaker
Ville : Lisbon
Métier : Superviseur sénior
Secteur : Join our team!
Join our team!
As a Team Leader , you will :
Supervise, monitoring and develop a team of Customer Advisors.
Closely monitor the SLA’s and KPI’s of the project.
Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.
Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.
Create an inspiring team environment with an open communication culture
Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.
We are looking for :
Native or proficient in French (C2)
Fluency in English (B2)
At least on 1 year of previous experience in Team Management (mandatory)
In-depth knowledge of performance metrics (KPI’s)
Good IT skills, especially on MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
For non-EU residents, it is mandatory to have a valid work permit.
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Private Health Insurance provided by the company
Possible flexible hours after some tenure
Investment in training and personal development
Opportunity to professionally grow inside the company
Relocation package : shared accommodation and flight reimbursement
Possibility to do Work from Home based in Lisbon
Life at our company :
Work with adventurous people from over 58 nationalities.
Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
New and modern office located where the action is : Parque das Nações, Oriente (Lisbon).
Lisbon Team leader - French 994