Experienced Customer Service Representative
Adecco Recursos Humanos, Lda
Lisboa Portugal
há 6 dias
source : SAPO

Detalhe da Função

Adecco Human Resources in currently searching and hiring, through it's Shared Servce Center Recruitment team, candidtaes fluent in English and highly experienced with Customer Service for a role of Experienced Customer Service Representative for it's end client.

Descrição / Funções :

Our Mission :

We help entrepreneurs focus on their business while we deal with all their business-related admin tasks and provide them access to top business service providers’ offers, from business bank accounts to insurance policy, card reading machine or office space etc.

The role :

  • We aim at providing the best-in class customer sales experience to our retail customers.;
  • As a sales support analyst, you will administer, analyse and optimise all online sales transactions coming from entrepreneurs.

    Requisitos :

  • Eager to work in a fast-paced and growing tech start-up;
  • Outstanding written and verbal English, to communicate with our customers throughout the day. (Native speakers preferred)

  • Comfortable over the phone and willingness to up-sell;
  • Passionate about customer service, information systems, software development, e-commerce and the start-up scene environment;
  • Empathetic, with great listening skills, and able to build rapport easily with customers and colleagues;
  • Humble and open to feedback, always curious and eager to learn;
  • Able to identify and break down issues in the sales process to then design and implement a strategy to resolve them;
  • Outstanding analytical thinking, detail oriented and goal-driven;
  • Persistent, agile and resilient;
  • Digitally savvy and highly proficient with the Internet, MS-Office, CRM systems and able to learn new systems quickly (Zendesk).

    Oferece-se :

    If this role is of your interest, please make sure to submit your application by sending your updated CV to bruno.coelho adecco.com

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