Customer Service Specialist with French
Red Frog Recruitment
Lisbon, Portugal
há 1 dia
source : Europe Language Jobs

Description

As a customer service specialist in this project, your daily responsibilities will include : Ability to assist users with general Inquiries and technical support issues through phone, email, chat, and social messaging channels (as assigned) regarding streaming servicesSolve with precision and efficiency emerging issues that customers may face in a proactive wayBuild a meaningful relationship, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations, and productivity targetsCreate an amazing customer experience that people value and we are proud ofBe responsible to follow the direction of the management and provide feedback

Requirements

To succeed in the role, you will need to have : Native or proficient level of French (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem-solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal

Offer

  • What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare &
  • dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our SitelFit wellness programJob stabilityLife-long skills and experienceExcellent work culture

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