Technical Account Manager H/F

HiPay

Lisboa

há 5 dias

OUR JOB

HiPay is a European Fintech specialized in Omnichannel payment solutions.

As an innovative player constantly evolving, we support more than 4 000 merchants in France and abroad.

Our idea is simple : offer a global package, powerful and innovative allowing our merchants to provide a streamlined purchase process and a pleasant shopping experience.

More than just a payment service : we use the power of payment data and offer our merchants a deep knowledge of their clients.

Click & Collect, web-to-store / store-to-web : you may have recently used our services without knowing !

More information : careers site

OUR IDENTITY

Definitely digital and innovative, HiPay is a company with an active group where words like agilty , benevolence , sharing or independence have a full meaning.

WHAT WE OFFER

Join a growing company

Set daily challenges

A personalized onboarding process

Developing in an international context

Working but not only : Share, Exchange and laugh

Animated lunches, afterworks and parties all year long

Your missions :

Provide technical and functional advices

Advise and suggest onboarding best practices about payment solutions

Manage the integration project follow-up of new clients

Create and host technical workshops with clients

Follow customer deliverables with functional point of view

Be attentive to technical evolutions into client information system

Respond quickly and efficiently to customer requests during the integration process

Manage onboarding project with a focus on internal and cross-team communication

RECRUITMENT PROCESS

1st interview with the Senior Head of Portugal + technical team

2nd interview with a Talent Acquisition Manager

YOU ARE A GOOD FIT FOR THIS POSITION IF...

You have a background in problem analysis and resolution of software problems.

You’re familiar with internet technologies and you have knowledge of customer relations technical processes (such as SQL / HTML / JavaScript / PHP).

You’re innovative, have a strong problem-solving capabilities and you’re able to adapt to new processes and procedures quickly while dealing with many varied technical support requests

You’re committed, flexible and demonstrate an ability to maintain high levels of productivity with minimal supervision

You enjoy working as a team player and are eager to improve your skills, learn from others and share your knowledge

You can write scripts in PHP code

You’re fluent in Portugues and English, additional language(s) will be appreciated.

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