Customer Communications Supervisor
Marley Spoon
Lisbon, Lisbon, PT
há 3 dias

Description

Marley Spoon (ASE : MMM) is bringing delightful, market fresh and easy cooking back to the people, while re-inventing the global food supply chain to reduce unethical food waste.

We are connecting consumers with quality producers, providing fresh ingredients directly to customer’s homes and we are in present in Europe, the US and Australia, shipping about 100.

000 food boxes every week.

We operate across 3 continents and in 8 countries with over 1000 employees worldwide. Being passionate foodies, we are using technology to reinvent the global food supply chain to reduce food waste.

In the end, it's simple : We started Marley Spoon because we love cooking!

Marley Spoon is currently operating in the US, Europe and Australia.

Grow with us and join our team as a Supervisor for our English language-speaking Customer Communications Team in our Shared Service Center in Lisbon, Portugal.

If you are fluent in English, passionate about customer communication and engagement, then we look forward to your application.

Responsibilities

  • You support the EU Customer Communications Manager and manage a team of app. 15 people including tasks such as team development, individual development and performance management
  • You supervise the day-to-day operations of our Customer Communications Experts, ensuring compliance and responsiveness to customer requests
  • You are responsible for the daily capacity planning and prioritize and balance workload requirements within the team
  • You delight our customers! You live the best possible customer service, are a role model for your team and take care of escalation cases
  • Representing Customer Communications within the company, you are a competent partner for your team as well as all adjacent departments
  • You participate in various projects related to the overall improvement of our department
  • You cooperate with quality management and our training team to monitor and develop our Customer Communications Expert s work
  • You maintain key performance measures and encourage and support your team to reach their goals
  • You create enthusiasm for our company values as well as an engaging and inspiring work environment, that values personal development, responsibility and mutual support.
  • Requirements

  • You have a Bachelor's degree in a relevant field or equivalent work experience in Customer Service
  • You have excellent organizational, communication and interpersonal skills
  • You have the ability to learn and adapt to new processes
  • You have minimum 2 years of experience in people management, including the ability to lead by example, navigate conflict resolution, motivate, mentor and coach
  • You have project management and communication skills to direct internal teams
  • You speak a min. B2-level English
  • You have advanced knowledge of Microsoft Office
  • You know how to handle stressful situations
  • You are empathetic, team oriented and reliable
  • You have a valid Portuguese work permit or EU citizenship
  • Benefits

  • Autonomy & Impact
  • Flexibility : Home office and a remote work friendly environment
  • Spend 5% of your working time on personal learning and development
  • Conference / Training budget
  • Private health insurance
  • Possibility to trade part of your salary for stock options
  • Working in a beautiful and cozy office located in heart of Lisbon
  • Access to free food boxes in a regular basis
  • An open, diverse and respectful culture of over 50 nationalities.
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