Senior Manager of Service Enablement
Porto, PT
há 4 dias


  • Drive Service Improvement by maintaining an impactful roadmap of projects improving our cost-to-serve ratios and establishing a Return on Investment focused mindset, with a holistic view of service improvement opportunities across the partner management ecosystem.
  • You will champion the transformation of our partner management departments by using automation and maximising our tools potential for increased impact while elevating our teams' experience

  • Enhance Partner Learning building and scaling a golden standard digital learning platform, promoting partners' autonomy, self-service, and operational excellence while creating an outstanding learning experience.
  • You will adapt partner learning to align with the service improvement roadmap to ensure successful change management

  • Lead Learning delivery for the partner management departments, making sense of internal (partner facing teams) and external (partners) learning profiles and needs around the world and translating them into successful learning paths.
  • You will improve the onboarding and development programs, inspiring partner centricity, sales enablement, and customer experience advocacy as the core principles of service excellence.

  • Structure our Partner Communications operational framework for scale, supporting our partners across their Farfetch journey, inspiring engagement with best practices and increasing their success potential.
  • You will work with the corporate communications team to follow brand guidelines and coordinate timings with commercial communications.

  • Identify new spaces where the Partner Communications team can contribute to the larger partner management ambition, matching the delivery of the service improvement and learning evolution strategy

  • You have 8 years of experience in consulting, transformation or process management in digital environments
  • You are a people manager. You love leading teams through new and sometimes uncharted territory;
  • You have experience with digital learning management, methodologies and tools
  • You have a track record designing and improving E2E business processes holistically and you are familiar with RPA and CRM tools
  • You are an excellent change manager and know how to lead people to new behaviours;
  • You excel solving problems with demonstrated ability to use analytics to improve results

  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
  • We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

    We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

    Before Applying

    Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH.

    We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.

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