The Cisco Asset Manager will deliver IT Asset Management service for one or multiple Cisco customers. The Cisco Asset Manager will serve as the single point of contact to the customer, partner, and Cisco account team for managing, tracking, reporting on, and resolving issues with the customers' Cisco Installed Base (IB) data.
The Cisco Asset Manager will act as the operational coordinator with other key Cisco resources to manage and process the Cisco asset and service contract changes for the account.
Job Duties and Responsibilities
Lead implementation of IT Asset Management service for new IT Asset Management customers
Establish and maintain direct relationships with Cisco Account Teams, Customers, and other Cisco or Cisco partner stakeholders
Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
Implement processes for managing Move, Add Change, and Delete (MACD) activities
Interpret large raw data sets; conduct data analysis and audits
Develop and lead execution of action plan to update Cisco databases with improved IB data
Use Cisco tools and databases to effectively manage Cisco asset information for customers
Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits
Produce reports for Customers, Account Teams, and other stakeholders
Prepare IB data in advance of service contract renewal
Language Fluency in English
Desired Additional Languages : French, German
Builds effective relationships with Customers and Account Teams
Strong interpersonal / communication skills - verbal and written
Highly organized with strong project management and time management skills
Responsive and timely in delivering on commitments
Proficient in MS Excel 2010 (pivot table, vlookup, etc.)
Advanced data analysis capabilities
Readily masters new tools and processes
Ability to work independently and in a cross functional team environment
Positive attitude and strong work ethic
Bachelor's Degree or equivalent work experience in a related field
Knowledge of Cisco products and services (desired)
About Cisco Asset Management Service
Cisco Asset Management Service is designed to give Customers near real-time Installed Base (IB) information so they can effectively manage the lifecycle of their Cisco assets and make the right business decisions.
It does this through proactive management of their Cisco IB, which includes collating asset information from various sources, building the most accurate IB view, analyzing the data and managing service contracts.