German Customer Advisor for Vivino - Lisbon
Sitel Portugal
Lisbon, Portugal
há 6 dias
source : Europe Language Jobs

Description

Do you want to help customers everywhere to enjoy wine purchase to the fullest?

German

native or fluent with strong

English

communication skills?

Looking to make your career in a multicultural environment in sunny and happy

Lisbon

So we have the perfect opportunity for you!

Your future project : join our

German Customer Support

Vivino

  • is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino'
  • s unique wine shopping experience make wine discovery and purchase fun.

    As a customer service specialist in this project, your daily responsibilities will include :

    Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication

    Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way

    Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback

    Meet and exceed our service quality goals, compliance regulations and productivity targets

    Create amazing experience that people value and we are proud of

    Be responsible to follow the direction of management and provide feedback

    Requirements

    Maximize your experience.

    To succeed in the role, you will need to have :

    Native or proficient level of

    German (C2)

    Advanced level of English (at least C1) both verbal and written

    Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills

    Analytical and problem solving skills with strong attention to detail

    Desire to learn and advance, be a curious investigator and problem solver

    High-speed internet access and appropriate conditions for remote work

    Must hold EU citizenship or valid work permit for Portugal

    Be a local candidate or willing to relocate to sunny Lisbon, Portugal

    Offer

    Gain stability, expand possibilities.

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

    Competitive wages and stability

    Private healthcare & dental insurance (after six months of employment)

    Continuous learning / development opportunities and competitive career opportunities

    A safe, friendly, creative, innovative and technological organization

    International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

    Apply today!

    Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.

    You choose where you want to go; we help you get there!

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