Concierge/Performance Associate
Sedgwick
TN
há 2 dias

PRIMARY PURPOSE

  • To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and / or the work being done by the program contractors;
  • to ensure that all customer expectations are met and / or exceeded to the best of our ability.

    ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Receives, reviews and dispatches new jobs to contractors based on job type and location.
  • Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
  • Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
  • Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.
  • Attendance during scheduled work hours is required.
  • ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • QUALIFICATIONS

    Education & Licensing

    High school diploma or GED required.

    Experience

    One (1) year of experience in construction management, restoration and / or insurance claims and customer service required.

    Chronicle software experience preferred.

    Skills & Knowledge

  • Excellent oral and written communication skills
  • PC literate, including Microsoft Office products
  • Good problem resolution skills
  • Good judgment and sound decision making skills
  • Ability to build a consensus among various parties
  • Strong relationship building skills
  • Excellent organizational skills, accuracy, and attention to detail
  • Initiative and ability to multi-task
  • Above average speed and accuracy key stroke skills
  • High level of professionalism
  • Ability to work under pressure in a fast paced environment and maintain a positive demeanor
  • Ability to work independently or in a team environment
  • Ability to meet or exceed Performance Competencies
  • Bi-lingual English / Spanish a plus.
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