Clinical Application Specialist MR/CT
Lisboa, Lisboa, Portugal
há 2 dias

Job Description

In this role, you have the opportunity to

You will provide trust and build customer loyalty. Provide clinical customer support. Additional responsibilities include support of sales and marketing efforts through clinical presentations, product demonstrations.

You are responsible for

1. Sales support

  • Clinical Application Specialist is the knowledge expert on the clinical application of the product / solution / service.
  • Supports Account Managers by providing clinical decision support for products and solutions, including sales presentations, product demonstrations.
  • Support and advise the sales force during customer acquisition.

  • Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations.
  • Educating sales team on emerging clinical issues and positioning solutions to address these market changes. Keep up to date with new developments in the clinical application and operating field of the relevant equipment.
  • Support new products launches.
  • 2. Customer Training

  • Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the equipment delivered.
  • re-)Train hospital staff in case of new releases, upgrade and / or versions (changes) in the operating procedures of the equipment.

  • Set up application training schedules in close cooperation with the customer. Provide required applications report on completion of all application visits.
  • Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips.
  • Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy.
  • 3. Customer Satisfaction & Feedback

  • Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
  • Report to on difficulties in optimal usage of the equipment.
  • Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations.
  • In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the Regional office.

  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
  • You are a part of

    Great application team in Portugal. You will be an Application Specialist for MR and CT Categories but you will have contact with all other modalities.

    You will report directly to Portugal Country Manager and have a close collaboration with the MSS for MR and CT in Portugal and for Iberia.

    To succeed in this role, you should have the following skills and experience

  • Knowledge in at least one of the clinical environments of Radiology.
  • 3-5 years of relevant experience.
  • Fluency in Portuguese and communicative level of English.
  • Excellent communication and interpersonal skills.
  • Excellent organization and time management skills.
  • Excellent customer and teamwork skills.
  • Willingness and ability to travel.
  • Proficient with computers and office tools.
  • In return, we offer you

    A unique chance for you to become a recognized expert in healthcare and to work with the latest and most innovative products and clinical procedures.

    Extensive and continuous training on the latest equipment, tools and innovations. Excellent networking opportunities and chances to develop your expertise by interacting with customers and experts.

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