L2 Technical Support Engineer (ACI)
Experis ManpowerGroup
Lisbon, Portugal
há 5 dias
source : Just Join IT

Cisco Nexus (regular)

TCP / IP (regular)

Data center networking (regular)

Responsibilities :

  • Ensure 24 / 7 availability of the production environment and supporting critical customer operations
  • Participate in Change Advisory Board Review Meetings internal and with customer
  • Supporting the root cause analysis process, and ensure remediation of major issues
  • Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
  • A strong understanding of the ITIL framework and its application in a production environment.
  • Troubleshoot & resolve the incidents and problem tickets within SLA / SLO
  • Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components
  • Performs Troubleshooting and Diagnosis of Complex Issues
  • Provide input to continuous improvement and process change suggestions
  • Provide phone / email consultation to independently debug complex network problems
  • Provide systems / product training to peers within the team
  • Take ownership and accountability expectations in managing cases and customer situations
  • Requirements :

  • Knowledge of the following areas : Data Centre Networking and Data Centre Products
  • You should have good experience in Networking industry experience and knowledge of products and protocols
  • Proficiency in the following technologies : TCP / IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, MPLS
  • Data Centre Knowledge Nexus Routing & Switching, ACI
  • Knowledge of using Wireshark, or other Protocol Analyzer
  • Experience in the following products / solutions : Cisco Nexus 2000, 3000, 5000, 7000, ACI, VXLAN
  • Should have exposure in troubleshooting ACI devices
  • Knowledge of Python, API’s and / or other programming languages is beneficial
  • Knowledge of virtualization products like VMware, OpenStack etc. is beneficial
  • Good to have knowledge of security firewall products
  • Should be a very good team player
  • Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations
  • Our offer :

  • B2B cooperation via Experis
  • 100% REMOTE WORK
  • Many development opportunities and access to modern technology
  • Medicover
  • Multisport Card
  • Life insurance and many more
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