L2 Technical Support Engineer (ACI)

Experis ManpowerGroup

Lisbon, Portugal

há 5 dias

source : Just Join IT

Cisco Nexus (regular)

TCP / IP (regular)

Data center networking (regular)

Responsibilities :

Ensure 24 / 7 availability of the production environment and supporting critical customer operations

Participate in Change Advisory Board Review Meetings internal and with customer

Supporting the root cause analysis process, and ensure remediation of major issues

Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability

A strong understanding of the ITIL framework and its application in a production environment.

Troubleshoot & resolve the incidents and problem tickets within SLA / SLO

Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components

Performs Troubleshooting and Diagnosis of Complex Issues

Provide input to continuous improvement and process change suggestions

Provide phone / email consultation to independently debug complex network problems

Provide systems / product training to peers within the team

Take ownership and accountability expectations in managing cases and customer situations

Requirements :

Knowledge of the following areas : Data Centre Networking and Data Centre Products

You should have good experience in Networking industry experience and knowledge of products and protocols

Proficiency in the following technologies : TCP / IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, MPLS

Data Centre Knowledge Nexus Routing & Switching, ACI

Knowledge of using Wireshark, or other Protocol Analyzer

Experience in the following products / solutions : Cisco Nexus 2000, 3000, 5000, 7000, ACI, VXLAN

Should have exposure in troubleshooting ACI devices

Knowledge of Python, API’s and / or other programming languages is beneficial

Knowledge of virtualization products like VMware, OpenStack etc. is beneficial

Good to have knowledge of security firewall products

Should be a very good team player

Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations

Our offer :

B2B cooperation via Experis

100% REMOTE WORK

Many development opportunities and access to modern technology

Medicover

Multisport Card

Life insurance and many more

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