L2 Technical Support Engineer (ACI)
Experis ManpowerGroup
Lisbon, Portugal
há 5 dias
source : Just Join IT

Cisco Nexus (regular)

TCP / IP (regular)

Data center networking (regular)

Responsibilities :

  • Ensure 24 / 7 availability of the production environment and supporting critical customer operations
  • Participate in Change Advisory Board Review Meetings internal and with customer
  • Supporting the root cause analysis process, and ensure remediation of major issues
  • Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
  • A strong understanding of the ITIL framework and its application in a production environment.
  • Troubleshoot & resolve the incidents and problem tickets within SLA / SLO
  • Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components
  • Performs Troubleshooting and Diagnosis of Complex Issues
  • Provide input to continuous improvement and process change suggestions
  • Provide phone / email consultation to independently debug complex network problems
  • Provide systems / product training to peers within the team
  • Take ownership and accountability expectations in managing cases and customer situations
  • Requirements :

  • Knowledge of the following areas : Data Centre Networking and Data Centre Products
  • You should have good experience in Networking industry experience and knowledge of products and protocols
  • Proficiency in the following technologies : TCP / IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, MPLS
  • Data Centre Knowledge Nexus Routing & Switching, ACI
  • Knowledge of using Wireshark, or other Protocol Analyzer
  • Experience in the following products / solutions : Cisco Nexus 2000, 3000, 5000, 7000, ACI, VXLAN
  • Should have exposure in troubleshooting ACI devices
  • Knowledge of Python, API’s and / or other programming languages is beneficial
  • Knowledge of virtualization products like VMware, OpenStack etc. is beneficial
  • Good to have knowledge of security firewall products
  • Should be a very good team player
  • Ability to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversations
  • Our offer :

  • B2B cooperation via Experis
  • 100% REMOTE WORK
  • Many development opportunities and access to modern technology
  • Medicover
  • Multisport Card
  • Life insurance and many more
  • Reportar esta oferta de trabalho
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Candidatar
    Meu email
    Ao clicar em "Continuar", autorizo a neuvoo a processar os meus dados e a enviar-me alertas de e-mail, conforme detalhado na Política de Privacidade da neuvoo . Posso retirar o meu consentimento ou cancelar a subscrição a qualquer momento.
    Continuar
    Formulário de candidatura