Looking for achance to create a positive impact on our society?
Asan Application Support Engineer - English speaker, you will :
Incident Management and Request Fulfilment on 2nd level support for Siemens applications, following defined support & communication processes
Communicating to global TechExpert community in webinars and via social media (Yammer) about known issues, workarounds and solutions.
Process Yammer posts of TechExpert community members.
Incident validation and ticket triage to respective DevOps teams (3rd level support)
Maintain future Known Issues Database and Chatbot Database
Support Siemens HQ Smart Infrastructure with optional, additionally assigned application operations tasks i.e. creation of training material, user documentation and end-to-end testing
User Management (create, review existing, delete existing)
Participating in Application Planning and optionally, if appropriate, in other DevOps team communication sessions (daily stand-ups, etc.)
Closely aligns with Service Team and DevOps Team Developers on a daily basis
Closely collaborates with Region SME (support customers)
Collaborates with Product Manager & Product Owners
Deputy of Support Engineer of other application.
Tomake a difference, you must have :
Bachelor in Engineering or similar technical degree.
Experience in Application Support.
Experience in Help Desk / Service Support.
Fluent in English (mandatory).
Remote guiding and supporting with specific tools and process.
Willingness and ability to travel (below 10% of the time).
Deep knowledge of service platform applications combined with knowledge in building technology systems (as a plus).
IT Infrastructure library (ITIL) certification (nice-to-have).
Experience with Microsoft Office.
Knowledge of Windows systems (Linux OS is a plus).
Problem solving and research skills. Ability to analyze situations, anticipating, identifying, and defining problems, seeking root causes.
Ability to learn customer support processes and techniques.
Excellent communication skills towards global technical audiences
Flexibility and able to deal with multiple urgent situations at a time.
Curiousabout our Tech hub?
The Siemens LisbonTech Hub has more than 1000 experts with several IT expertise : ApplicationDevelopment, Artificial Intelligence, Big-Data and Robotics, Cyber Security,Project Management and much more, making it one of the largest in Europe - check it out
Youwill love to have :
Flexible home officeand schedule policy, financial support to improve your home office setup,medical center in the facilities, sport groups, volunteering initiatives,office parties and games in a cool and relaxed environment.
Access to e-learningplatforms (Pluralsight, Learnlight, Bookboon, Linkedin Learning and more),discounts with partners.
We recognize that buildinga diverse workforce is essential to the success of our business. Therefore,Siemens provides equal employment opportunities to all qualified individualswithout regard to race, creed, color, religion, national origin, age, sex,marital status, sexual preference, or non-disqualifying physical or mentalhandicap or disability.
We stronglyencourage applications from a diverse talent pool and welcome the opportunityto discuss workplace adjustments with all our applicants to develop agileworking and innovation.