REVOLUT - Customer Support Specialist - Italian / English (m/f)
Michael Page
Porto, PT
há 5 dias

Managing and mentoring customer support agents across the EMEA region Ensuring individuals and teams meet SLA targetsProviding our users with an outstanding customer experience via our in-

app live chat - it is part of our mission to make Revolut users feel secure whilst using our serviceRepresenting Revolut online at all timesCollaborating with other teams across London and Moscow to tackle any customers' issues Run and implement projects to improve customer experienceAnalyzing customer data to make informed decisions

  • Fluency in Italian and English
  • Prior customer support experience
  • Exceptional understanding of customer service, technical issue resolution and support best practices
  • Previous people management experience
  • Empathy and love for helping people
  • Strong attention to detail and analytical skills
  • Driven, self-motivated and highly flexible team player
  • Self-learner, independent problem-solver
  • Bachelor's degree or equivalent
  • Proven record of improving SLAs for support teams
  • Experience working with data analysis and dashboards
  • Strong communication skills, great numeracy and IT skills
  • You'll get to work in one of the hottest tech startups in the world right now. We'll arm you with all of the latest tech equipment.

    You'll receive excellent training and guidance from our team. Competitive salary. Private Medical Care. Multisport card.

    Life insurance. Free dinners.

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