Are you the best professional when it comes to solving technical issues in a creative way? Do you know how to transform a problem or doubt into a good experience?
Then you might be the perfect match for this job opportunity! We are looking for a technical support representative to join our team and be the first point of contact with our client’
s end-users.In this role, you will be responsible to answer all customer questions and clarifying, when needed, any information about our client’
s software, through phone and email. You will be supported by the best professionals, processes and software-tools, as well as have access to crucial training that will lead you to success in your new challenge.
Are you ready for your new adventure? Apply! ResponsibilityBe a relentless advocate for the customers and their issues;Providing the necessary help to solve all customer’
s technical issues, through phone and email;Ensure customer satisfaction, presenting creative solutions to their issues;Never rest until regained customer’
s confidence in the brand;Provide recommendations to engage with customer’s needs;Have a central role within the internal organization.
Native written and verbal communication skills in Spanish;Good knowledge of English (B2 level);Customer oriented with strong decision-making skills;
Excellent communication and good argumentation skills;Ability to solve technical issues in a creative way;Ability to build and maintain positive relationships with customers;
Basic knowledge of Windows and MS Office.
Opportunity to work in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;
Stable work and career progression;Investment in training and personal development;Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);Free Portuguese language courses, sports activities, and organized events.