Sou uma empresa : Sitel Portugal
Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include :
Respond efficiently and effectively to all customers enquiries within given timescales
Develop and maintain a full technical knowledge of the client s products and services
Deal with all correspondence as requested / required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff Benefits.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Paid professional training
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our SitelFit wellness program
Life-long skills and experience
Excellent work culture
Requisitos : To succeed in the role, you will need to have :
Native or proficient level of Italian (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal