This role can be located anywhere in Poland or Portugal"
WHO WE ARE?
Cisco TAC (Technical Assistance Center) is a group of highly skilled technical engineers who provide high level of technical support for Cisco Customers across a Globe.
WHO ARE WE LOOKING FOR?
We are currently looking for a Customer Support Engineer to join some of the industry's brightest minds in today's most sophisticated Internet technologies.
The role spans across different fields of Routing Protocols and Enterprise technologies.
SOLID UNDERSTANDING OF THE FOLLOWING AREAS :
Fundamental knowledge in IP internetworking, IP Routing protocols (OSPF, IS-IS, EIGRP, BGP), WAN protocols and LAN Switching
MPLS (L2 / L3 VPN / Traffic Engineering)
Multicast routing on variety of Enterprise Cisco routers
Understanding principles of Software Defined Networks and latest routing technologies like VxLAN, LISP and OTV
Troubleshooting skills in medium and large-scale network environment
What You ll Do :
Provide second or third line network level support for Routing Protocols to Cisco Customers, Partners, account teams and other internal technical support teams
Act as a focal point for high impact, large account problem resolution
Work on challenging network problems that require excellent technical, analytical, troubleshooting and communication skills
Apply moderate to sophisticated laboratory setups to recreate and tackle problems
Collaborate across the board with colleagues locally and entire global support team. Have a Team impact, provide leadership and be a mentor for colleagues.
Drives actions to avoid customer issues.
Working hours : Monday Friday 8am 4pm
Periodic weekend shifts on Saturday or Sunday 8am 2pm with additional monetary and day off compensation).
Who You Are :
Problem solver : You know how to tackle problems. You
have analytical skills and high level of interpersonal communications.
Technical Hard worker : Obviously, you are an authority in your technology field.
You Represent the following :
Have 3-5 years practical experience in configuring, supporting, and fix networks
Have prior customer support experience in Routing Protocols and other Enterprise technologies
Have in-depth knowledge of the following areas : Routing Protocols (ISIS, OSPF, BGP), MPLS, Multicast, QoS, LAN switching and other Enterprise technologies
Represent the skills in UNIX and scripting or automation.
Are skilled in Effective Troubleshooting and Analytical thinking.
Have minimum of CCNP or CCIE written. Full CCIE is preferred.
Require minimal direction and provide mentorship to lower level engineers
Kindness and Soft Skills Master : You are able to keep customers happy and stress levels down during difficult situations.
You have a passion for customer happiness and dream about customer success.
Quick Learner : You demonstrate an aptitude and appetite for learning new technologies, and applying this to tackle customer issues remotely to drive customer happiness.
Team Player : You are not alone. Your team members and you form a group together. You will collaborate with top talents across Cisco.
Proficient Communicator : You have excellent communication skills. Are able to communicate optimally both verbally and in writing (in English)
Education : You are Bachelor's (or Master of Science) or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering or related field.
Wow already a lot! We will be very impressed if you can also show programming skills.
We Are Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (37 years strong) and only about hardware, but we're also a software company.
And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.
We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.
Passion for technology and world changing? Be you, with us!