Contact Center Operations Manager
Grupo Egor
Lisboa, Lisboa, PT
há 6 dias
source : beBee

Company : Our client is one of the fast-growing business in the world’s leading food, beverage, nutrition and wellness company.

Our client is seeking to hire for the Lisbon Office a Customer Relationship CentreManager (CRC) to lead the CRC team ensuring an efficient, agile and customer-

oriented operations. Responsibilities : Define and implement the local CRC vision and strategy by developing a strong continuous improvement spirit in the CRC channel, ensure an efficient, manage an agile and customer-

oriented operations both internally and at the outsourcer's, lead the CRC operations and manage the CRC budget. Skills : -

  • University degree or equivalent (commercial or business studies); - Excellent level of English and communication skill (spoken and written);
  • Salesforce knowledge; - Experience in contact centreenvironment and team laeding; - Good capacity for implementation and / or selection of CRC tools (telephony, workforce management, quality coaching, etc);
  • Experience in an international and fast-paced environment. EGOR - LISBOA The suitable candidates will be contact in 10 working days.
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