Czech Speaker - Customer Support Advisor
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 2 dias
source : Top Language Jobs

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.

By choosing Webhelp you will be part of a family of over 95,000 game-changers from more than 190 locations in 51 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role :

As a Czech Customer Support Advisor , you will provide a warm and professional contact with each of our customer's client and solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

As a Czech Customer Support Advisor , you will :

  • Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer's inquiries and / or attending potential requests.
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods / tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situation and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • We are looking for :

  • Native or Proficient Czech (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or a sales representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Performance bonus
  • Health insurance (after 6 months contract)
  • Investment in training and personal development
  • Relocation package - shared accommodation and flight reimbursement
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
  • Possibility to do Work from Home temporarily *
  • Life at our company :

  • Work with a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • New and modern offices in Lisbon, Oriente, Portugal.
  • Ready to take up the challenge?

    Join our team and show off your talent!

    All submissions will be treated confidentially under the General Data Protection Regulation.

  • Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
  • Webhelp Portugal is an equal opportunity employer.

    Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

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