Jamf & Intune Support Engineer
Claranet
Carnaxide, Lisboa, Portugal
há 1 dia

Job Description

  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group / engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer / engineer experience.
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring.
  • Administration and maintenance of Cloud based services
  • Support of mobile devices (Blackberry, iPhone, iPad, etc.)
  • Qualifications

  • May act as substantial technical resource in certain product areas.
  • Skills : 2-3 years related experience required.
  • Solid understanding of standard computer science concepts required.
  • Knowledge of personal computers, relevant operating systems, applications, and / or languages required.
  • Knowledge of personal computer architecture and networking required. Solid understanding of technical support issues required.
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.
  • Strong communication, problem solving, and technical writing skills; excellent customer service and support skills required.
  • Programming and debugging skills preferred.
  • Associates degree in a technical field preferred, or an equivalent combination of education and experience required.
  • Experience of working with Mac, Apple & Jamf Technical Deskside Support Specialist, providing customer service focused technical Mac, Apple & Jamf support to a large sized user base.
  • Good working knowledge and experience of the following : Active Directory (Add / Remove & Edit Users), Google Apps, Office 365.
  • Software and hardware issues, on Apple MacOS, iOS and Windows devices.
  • Experience in high volume ticket environment, as well as knowledge of Jira or Service Now ticketing systems.
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