Italian Customer Support Agent
ManpowerGroup Portugal
Porto Portugal
há 2 dias
source : SAPO

Detalhe da Função

ManpowerGroup is recruiting a Customer Support Agent to represent our client’s brands by delivering outstanding customer service queries with clarity, passion and enthusiasm.

The agent will also answer queries across a number of channels including email, chat, and phone.

Your responsibilities

  • Handle and carefully respond to all customer inquiries by email, chat and phone;
  • Follow up to customer inquiries by taking specific action in a timely manner;
  • Engage with customers in a friendly and professional manner while actively listening to their concerns;
  • Aim to resolve issues on the by phone call and be proactive;
  • Work with other departments together, for example Sales and Marketing.
  • What we are looking for

  • Superb written and oral communication skills in Italian (C2 level) and good understating in English (B1 level);
  • Ability to work independently and in a team environment;
  • Resilient and calm with an ability to assist customers and drive brand loyalty;
  • Monday to Friday 9AM to 6PM shift;
  • Good listening skills and extreme attention to detail;
  • Proficiency with desktop computer system and internet skills;
  • Prior customer service experience;
  • Self-motivated, enthusiastic, and able to succeed in a fast-paced, dynamic environment.
  • What we offer

  • Strong possibility of career progression;
  • Family environment, small teams, regulated working hours;
  • Initial and continuous training;
  • Work contract Full time position;
  • Professional hardware : everyone can use a Mac;
  • Opportunity to work in a multicultural environment.
  • Location : Porto

  • At the start of the project, the training will take place at home and afterwards will move on
  • to our Porto site (Boavista area). All the candidates require having fiber internet service and

    landline available at home *

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