Fraud Senior Manager
Lisbon, PT
há 20 horas


  • Collaborate with the Senior Head of Fraud to shape the global fraud strategy, and lead your team to execute upon it. You'll work with leadership in Operations, Technology, Product, FPS, Commercial, Finance, Security, Growth and more to make this vision a reality.
  • Operate and continuously build-out fraud management as-a-service on FPS, providing a compelling value proposition to our partners.
  • Deliver continuous improvements in our fraud processes and KPIs (such as chargeback rates, false positives, chargeback defence rate, conversion rare and more) to achieve the optimum balance between protecting our business from loss, and in enabling growth.
  • Lead and develop a team of Fraud Partners, each managing their own portfolio of regional or partner relationships.
  • Represent Fraud and Fintech in internal forums and strategic cross-functional projects, or externally with our FPS partners.
  • Manage and develop the partnerships with our external fraud partners around the globe, ensuring your team leverages the strengths of our existing and future partners to deliver maximum value to our company.

  • An experienced and passionate fraud / risk SME and leader. You have worked in an international e-commerce company or payment service provider leading a fraud or risk team.
  • You're experienced working with and designing fraud processes or services with a high level of automation through ML / AI solutions.
  • You're a strong communicator, and able to break down complex subjects for experts and novices on the subject alike. You're comfortable presenting to a senior audience.
  • You're strategically minded and plan ahead, but you balance this with the ability to execute and solve problems as they happen.
  • You're comfortable in navigating through occasional situations of ambiguity or uncertainty in the dynamic environment that is fraud management.
  • You're resilient in the face of challenges.


  • Health insurance for the whole family, flexible working environment and well-being support and tools
  • Extra days off, sabbatical program and days for you to give back for the community
  • Training opportunities and free access to Udemy
  • Flexible benefits program
  • FARFETCH Equity plan

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
  • We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

    We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

    Before Applying

    Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH.

    We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.

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