Our mission is to transform the car buying experience across the UK and Europe by providing better selection, flexibility, transparency, convenience and peace of mind.
We aim to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase, finance or subscribe to a car entirely online for delivery or collection in as little as 72 hours.
Cazoo was founded in 2018 by serial entrepreneur Alex Chesterman OBE, has a highly experienced management team and is backed by some of the leading global technology investors.
Cazoo is a publicly listed business on the New York Stock Exchange.
As the lead product for the CX Systems Technology teams, you will be key to creating products that fulfil Cazoo’s exciting growth plans and exceeding our customers’ expectations.
As Head of Product you will manage the CX (Customer Experience) Systems products portfolio and product teams. This is a critical group of products that covers two key areas : (i) all the technology used by our Customer Services teams to serve customers across our Contact Centres in the UK and Europe, and (ii) the technology used for Cazoo’s CRM across both service contacts and marketing contacts.
From inbound and outbound contact management through to customer issue resolution, the teams in this group are focused on providing Cazoo customers with exceptional 5* service via technology that enables our Customer Service colleagues to serve customers with ease and zero friction.
As Cazoo scales to serve even more customers across multiple countries, it is absolutely critical that this technology evolves to enable the highest possible level of customer service, driving efficiency and using automation to scale without linearly growing the size of the customer service team.
CX Systems also covers the technology used in commercially-driven marketing contact, including a wide array of email campaigns and development of other digital CRM channels.
These teams are critical to enabling growth of sales across the whole Cazoo proposition, from retail and subscriptions to increasing uptake of ancillary products such as Extended Warranties and Service Plans.
Working closely with the Customer Service, Customer Experience and CRM teams across the UK and Europe, you are accountable for making decisions on the strategy, vision and execution for this product portfolio, and responsible for ensuring that your team has the resources and skills required to successfully deliver roadmaps.
Working closely with your engineering colleagues, you are ultimately responsible for making sure we’re building the right things for customers of your products.
Your partners in engineering are responsible for making sure we build these things in the right way, but both of you care deeply about both things - it’s one team!
At Cazoo we believe in autonomous empowered Technology Teams. While there will be plenty of strong opinions across our business about what the right thing to build is, you and your teams are responsible for rapidly evaluating these ideas using experimentation and data to determine what is the right thing to build for our customers and business.
Don’t expect to be dictated to or told what to build!
Key responsibilities include :
Product Management Practice
We are looking for a Head of Product
experience in Salesforce ServiceCloud, Amazon Connect and other 3rd party contact technology highly desirable.
We offer a competitive salary, with an outstanding benefits package, including an annual bonus and 28 days holiday (plus an extra day for your birthday).
At Cazoo we are also passionate about well being; we provide an annual wellness fund and we partner with a leading healthcare provider.
In the post-Covid era, subject to government guidance, we will be operating a hybrid working model, with employees expected to spend a few days a week in the office alongside colleagues, while the others can be worked from home.
Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency-based interviews with stakeholders and the hiring manager.
We know that diverse teams make better teams, and we are an equal opportunity employer that values diversity and inclusivity.
We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.
Candidates must have the right to work in Portugal, or a valid work permit.