Customer Support Specialist
Devexperts
Porto, Portugal
há 3 dias

Company Description

dxFeed delivers financial markets information and services to banks, brokers, investment companies, trading platforms, and other professional and retail market participants.

dxFeed is a subsidiary of Devexperts a company that develops software for stock exchanges, brokers, and investment companies.

dxFeed’s distributed team has significant experience in advanced market data compression, storage, retrieval, and transmission.

dxFeed B2C Support :

The project requires a Customer Support Specialist fluent in English and experienced in Support or Quality Assurance in FinTech.

This team maintains an ecosystem of services that provides retail customers with a fail-safe market data stream. Our end-to-end solution allows accessing market data on a subscription basis in a variety of charting applications.

Responsibilities :

  • Handling customer technical support cases, investigating, and resolving users' problems, escalating issues if necessary.
  • Communicating directly with developers, analysts, QA, and other engineers for gaining extensive knowledge and expertise in FinTech.
  • Creating, reviewing, and maintaining tutorials to help end-users with charting applications usage.
  • Documenting common support procedures for future reference.
  • Testing data integration into new applications and promptly reporting any found issues.
  • Benefits :

  • FinTech industry increases the value of a specialist in the labor market by providing an opportunity to work directly with complicated trading systems.
  • Education and training in the subject area.
  • Opportunity to develop technical skills.
  • Friendly team, which is always ready to support a trainee.
  • Key requirements :

  • High level of communication and soft skills;
  • English C1, both spoken and written;
  • High-stress tolerance;
  • Diligence and ability to respond in a timely manner to the incoming flow of information (tickets, chats, etc.);
  • Ability to work in an environment with frequently changing context;
  • Strong analytical and problem-solving skills;
  • Sharp attention to detail;
  • Ability to stand one’s ground and propose ideas that will improve the work of the entire team, and maybe the entire world;
  • Self-motivation and desire to develop in FinTech.
  • Additional skills considered an advantage :

  • Work experience with foreign clients;
  • Second language;
  • Experience in working with issue-tracking systems (Zendesk, Jira);
  • Experience in working with databases and writing SQL queries;
  • Basic knowledge of Bash, Python, Perl;
  • Understanding of data transmission network principles and main protocols. Knowledge of the OSI model;
  • Experience in working with Linux / Unix (mainly debian-like)
  • Stack

  • Issue-tracking Jira, Zendesk
  • Log management and CI ElasticSearch
  • Documentation and content management Confluence, Paligo, Zendesk
  • Communication Twilio IVR, Slack, SendGrid
  • Challenges

  • Work in morning and evening shifts (details can be discussed);
  • Willingness to take a large scope of responsibilities;
  • Development and career growth.
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