Support for Mission Critical (SfMC) is a team delivering dedicated support to Microsoft’s top tier customers using Microsoft technology to build true Mission Critical applications to run their business.
These Mission Critical customers are technically savvy and have good expertise in Microsoft technologies they use. The kinds of customers we deal with are companies building the banking backbones, stock exchanges and large government entities.
Within the SfMC team, we support multiple technologies and multiple products being used by our customers via a single team.
We are building a dedicated team with diversified skill set so we can deliver an excelled support experience to our customers, all under one roof.
Engineers on our team usually come with a depth of experience in one or two technologies. Within SfMC, you will have that opportunity, to expand your skill set, learn new technologies and grow your leadership in the technology you excel at, all without being isolated into a particular feature of a particular product.
You will deal with high profile customers directly under the radar of executive management and may occasionally get an email or two from them directly!
Develop an understanding of both business objectives and solution environment to build a strategy that helps Microsoft Mission Critical customers operate and optimize their environment
Review and identify opportunities for growth on customers projects such as deployment, migration, performance tuning, scalability, availability, disaster recovery, and upgrades
Analyze trends and issues to reduce incidents and develop solutions to meet customer needs
Leveraging deep technical knowledge, experience and expertise to promptly remove blockers or escalate issues and share customer feedback with Customer Success peers as needed
Communicate with customers about Microsoft products and manage relationships with those customers, internal Microsoft stake holders and third-party vendors.
Support a wide variety of activities, including reactive and proactive on-site support services and critical situations in politically hot circumstances.
Available to work critical cases on a 24x7 basis or through an on-call model.
Available for occasional travel to a customer’s site and able to work remotely.
7+ years of experience with SQL Server including knowledge of SQL Server internals, high availability and disaster recovery solutions, performance tuning and design (required)
Prior work experience in a customer service role support or consulting (required)
Practical experience troubleshooting and performing root cause analysis on mission critical systems. (required)
The ability to work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus (required)
The ability to communicate and present to a variety of audiences (required)
Bachelor’s Degree in a related field or equivalent experience (required)
Qualifications related to Azure or other Public Cloud Providers (desirable)
Experience in one or more of the following (desirable)
Bachelor's Degree in Comp. Science, Comp. Info. Sys., Math, Engineering, Business, or related field.
Desired Microsoft Certification in SQL Server or Azure
Intermittently, there will be business need to travel domestic and international