Customer Success Manager_Lisbon
Enghouse Interactive
Lisbon, Lisbon
há 11 horas

We’re on the hunt for a high-energy, results driven Customer Success Manager to add to our rapidly growing team!

Who we are :

We deliver a broad range of call center solutions designed to deliver winning customer experiences. Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine. Learn more here : W

Enghouse is a Canadian based, publicly traded company (TSX : ENGH) that provides enterprise software solutions focusing on remote work, visual computing and communications for next generation software defined networks.

Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol ENGH .

The Company’s two-pronged growth strategy focuses on internal growth and acquisitions, which, to date, have been funded through operating cash flows.

The Role and What You’ll Do :

The role of the Customer Success Manager is to enable our customers to be successful with our product suite and achieve their desired outcomes by driving product and new feature adoption, quickly resolving technical issues and providing a feedback loop of behalf of the customer to the rest of our company (including technical support, sales, product and engineering).

This position reports to the Director, Customer Success.

  • Manage assigned Channel and act as the primary point of contact for client relationships
  • Build trust and create meaningful relationships among channels and customers
  • Anticipate customer requirements and potential challenges
  • Identify opportunities to cross-sell and upsell clients on additional products and services
  • Prepare and submit executive reports to the Sales Manager
  • Manage and develop channels.
  • Support sales with customer renewals, proactively identifying and prioritizing resources and effort based on perceived risk, potential growth, strategic value, and renewal schedule
  • Work closely with Sales, Pre-sales, and Operations teams to ensure an exceptional customer experience and take care of any customer issues
  • Communicate process / tools / systems improvement opportunities
  • Serve as the primary contact in solving complaints and addressing service or product issues
  • Analyze and document the country's potential market behavior, business advances, and customer achievement outcomes
  • What you bring :

  • 5+ years experience in Commercial Area
  • English and Portuguese
  • Experience in directly managing Channel relationships in product companies
  • Experience in Contact Center Solutions
  • Experience in SaaS or Software industry
  • Bachelor's degree in Telecommunications, Computer or Electronics Engineering, Business Administration, Computer Systems Administration, Economics or Marketing
  • Strong leadership skills to advocate cross-functionally on behalf of customers
  • Prior experience managing a diverse portfolio of customers
  • Passionate about helping customers and relationship development
  • Excellent listening, verbal, and written communication skills
  • Resident in Portugal.
  • What we offer :

    You will get the opportunity to work in a growing, diverse and international company that offers a competitive salary and benefits package, including, Life insurance, Private medical insurance, work-life balance and career advancement!

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