Mid - Senior Customer Success Manager
há 5 dias

A rapidly growing Retail Tech Startup are seeking a talented Mid-Senior Customer Success Manager. Their platform uses machine learning / artificial intelligence algorithms to cross-sell bundles for leading retailers.

The Senior Customer Sucess Manager will be working very closely and reporting into the Head of Customer Success.

  • Role and Responsibilities The Mid- Senior CSM will focus on the following business;
  • Take total ownership of your customers
  • Profoundly understand your customers’ objectives, challenges, and expectations. Collaborate both internally and externally to create delivery plans for short and long term growth
  • Analyse performance data and deliver insight to customers
  • Work alongside the rest of CS to build processes and steer projects
  • Cultivate and develop relationships across your accounts.
  • Build and implement strategies to drive account growth. You will be given retention and upsell targets to deliver against
  • Skills and Experience :

  • You have a proven track record of retaining and growing a book of business
  • You have 2+ years experience in Customer Success
  • You are technically savvy and are happy communicating software updates and product evolutions to your customer base
  • You have excellent organisational, problem-solving, time management and influencing skills
  • You’re a clear and confident communicator
  • Fluent English is a must
  • Location :

  • Office Based in Lisbon
  • Salary :

  • Flexible dependant on experience
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