Spanish Customer Support for Streaming Service Brand
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 1 dia
source : Top Language Jobs

About the job role :

You will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic about addressing our client's customers' needs aiming to provide an excellent service.

If you are someone that you enjoy delivering world-class customer service, then this is your opportunity.

Your project belongs to a multinational American company leader in the mass media and entertainment industry.

As a Customer Advisor, you will :

  • Assist viewers through phone and / or chat regarding different queries
  • Provide account and application support to viewers namely with regards to software functionality
  • Provide technical support and troubleshoot of system configurations and network settings
  • Provide accurate and real-time responses to the viewer's inquiries.
  • We offer you :

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance bonus
  • Health insurance with a dental plan (after 6 months contract)
  • Transport allowance
  • Relocation package : shared accommodation (for 12 months) and flight reimbursement (after 6 months)
  • The contract is a 6 month (renewable contract)
  • Investment in training and personal development
  • Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program
  • Life at our company :

  • We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)!
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • Workplace : Hybrid position, if you are based in Lisbon, Portugal
  • New and modern offices in Lisbon, Portugal.
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