?Italian Speaker
Ventask Group
Lisboa - Lisboa
há 5 dias
source : Empregos Aqui

Detalhes da oferta

Italian Speaker - Customer Service Support Retail Industry

Ventask is a fast growing Contact Center Service Provider based in Lisbon, we re a young team and we proudly work with Clients from the Banking, Insurance, Automotive, Customer’s Associations and Utilities Industries.

We have a young team that delivers a premium service and we are a reference as an Inbound and Outbound Service Provider.

Our Client is a company that operates in 20 countries, selling their products through Premium Retailers and E-Commerce platforms.

Our Client products are produced mainly in local countries and their products earned quality awards in several countries.

Responsibilities :

  • Customer Service Support for the Italian Market;
  • Ensure an adequate response time while delivering the highest possible service;
  • Help Clients by phone, chat or social network any of the customer’s questions and concerns regarding the service and deliveries;
  • Maintain excellent quality and efficiency to achieve company targets

  • Provide Information regarding shipping and delivery;
  • Advice our customers on a high level, providing an excellence service and meeting their individual needs.

  • Managing strong relationships with the customers;
  • Be proactive in order to meet customers expectations and deliver an answer in the agreed SLA;
  • Profile

  • Resident in Lisbon, Portugal;
  • Native level of spoken and written Italian;
  • Available to work from 8am until 5pm from Monday until Friday;
  • MS Office and Windows Skills

    Good knowledge of Webchats, Facebook and Instagram

  • Prior Customer support, service or helpdesk experience will be a Plus;
  • Great listener and problem solver for each unique customer challenge;
  • Curious and passionate

    Problem-solving skills and the ability to understand customer needs to own the solution.

    Our Offer

    Base Salary + Bonus + Meal allowance

    Direct Contract with the Company

    Good opportunity to grow and evolve within our organization

    Work location : In Parque das Nações, right next to Gare Do Oriente with direct access to all transport and to the Airport

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