At Colt we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level.
Colt provides world-class network and communications services to information intensive businesses across Europe, Asia and North America.
With local market understanding and global reach - Colt is big enough to deliver and small enough to care.
A team made up of troubleshooting Engineers with full responsibility and quality of COLT backbone transmission networks, owning all open ring, hardware / software alarms generated on the network;
to resolve any issues escalated to the team and working to further improve and enhance the processes. This will involve managing the appropriate, timely level of escalation on complex, escalated and reoccurring network faults.
Key accountabilities
Part of support to co-ordinates rapid response to incidents and problems, ensuring that appropriate action is taken to investigate and resolve them
Determines and initiates preventive measures, such as identifying and investigating suspect software and other components
Makes decisions and gives information and advice for incident control, in line with SLAs
Ensures incidents, problems and resolutions are fully documented within the relevant reporting systems and syndicated to all stakeholders
Monitors deviations from requirements or SLAs and takes appropriate action
Other accountabilities
Process documentation & changes
Innovations in improving quality of service provided
Conduction Audits & Handling escalations
Coordination & regular follow ups with different support teams to ensure Incidents are being
Worked on & resolved within SLA
Ensuring Daily Schedule of activities is followed, all emails are acknowledged
Liaises with internal departments for fault resolution
Ensure all department processes and procedures are accurate
Key performance indicators (financial and non-financial)
Maintain Repair time within agreed limits
Ensure preventive faults are resolved before impacting customer services
Prevention of failures with robust Network Health & Governance
Ensure effective customer communication while handling customer faults, Major incident and customer communication
Reduce contribution of errors leading to Major Incident
Role specific requirements
Skills & Experience
Working knowledge of Network Management platforms.
Understanding of concepts and Working / Hands-on knowledge & experience of transmission technologies (DWDM, CWDM. OTN, MSP )
Has a logical / methodical approach to fault finding including working on Ticketing systems
Working / Hands-on knowledge & experience of optical WDM & DWDM networks (Ciena, Adva, Infinera)
Working knowledge of Carrier Ethernet / Metro-Ethernet networks (Preferably Nokia Siemens Network MSP, Cyan, Accedian )
Understanding of IP principles
Ability to work without direct supervision, remaining highly motivated in an environment where individuals are empowered
Must demonstrate a strong and calm character when working to achieve results against very tight timescales
Ability to control complex technical situations in a calm and professional manner
Qualifications
Essential : -
Telecom professional with 6 to 10 years’ experience in Network Management / O&M profile in multi-vendor environment
Desirable : -
ITIL Foundation
Fluent in English (written and spoken).
Results oriented
Collaborative team player
Others
Be aware of Colt Information security, business continuity, quality and other ISO or equivalent policies / industry standards and discharge duties against them as appropriate
Identify risks related to process and information security and treat / mitigate the same as appropriate
Colt Values
Our values reflect our culture and what we care about. They are part of who we are, what we stand for and how we act. 
