SAP L1 Support Specialist MANUF
Michael Page Portugal
Porto, PT
há 1 dia
source : ITJobs

The L1 FCS Functional Support Team is the first line of functional and technical support for end users and key interface between them and the L2 FCS Regional support tems.

Working in close relanthioship with Helpdesk and FCS L2 Regional teams to improve the time to resolution.

Sobre o nosso cliente

A global leader in the automotive industry

Principais responsabilidades

Performs FCS 1st level end-user support.

Actively contributes to improve the quality and efficiency of the SAP support chain

Contributes to continuous improvement and promotes better usage of FCS standards

Contributes in improving the FCS Support Chain collaboration actively with FCS L2 and L3 Support teams

Identify lack of knowledge areas and inform users about FCS training catalogs and documentation

Perfil desejado

Knowledge in ERP basic functions of manufacturing and logistics.

1+ years overall experience in SAP

Basic business knowledge in automotive industry processes like EDI and customer flows

Good communication and expression skills in a international environment. Written and oral

Team-oriented, collaborative environment

Problem solving skills, with the ability to describe and document clearly the issue

Strong customer focus

Benefícios adicionais

International mindset

Native language and English

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