Job descriptionAs a Learning Development Specialist you will report to the local site training and quality manager and you will be responsible for three main areas : Training &
Quality, Service Development & Administrative Tasks.ResponsibilitiesTraining & Quality : Perform Training needs diagnosis;
Prepare training content in the behavioral area based on the identified needs and the pedagogical criteria defined;Prepare and elaborate workshops, group huddles and related activities to support training;
Provide training in leadership management;Attend and participate in training plans that are established in the company for refresh / upskill and development;
Shadowing and audits;Any other function that is considered relevant and necessary in the business.Service Development : Participate and collaborate in the performance evaluation processes established by the company in order to encourage the development of skills and competencies;
Present suggestions for improvement and innovation in the training area.Administrative Tasks : Prepare manuals, contents / training plans, and update existing ones by selecting real examples (monitoring) for use in training activities;
Elaborate, apply and correct tests / exercises to assess learning by the participants;Prepare reports on the training provided;
Manage training actions, register trainees and the dates of delivery for further monitoring;RequirementsCourse on the development of pedagogical skills and development of training materials (CCP - pedagogical skills certificate);
Medium / high level of knowledge in Microsoft tools (i.e. Excel, PPT, Word);Knowledge of the market and the contact centre industry;
Knowledge of quality framework & methodology and pedagogical systems;Knowledge in training styles and methodology;Problem solving skills;
Organization of work;Good communication skills;Social skills;Client-orientation;Creative / innovative;Pedagogical skills.
What we offerCompetitive salary and benefits conditions.Career development plan with internal opportunities.Employee recognition based on seniority.
Wellbeing programs and benefits as an Employee Assistance Program with psychological, legal, financial / fiscal, and psychosocial support and a Sports Club with several sports types with outdoor, indoor and online classes.
Partnerships / discounts.Engagement initiatives and year-round events and fun competitions.Excellent reputation as a responsible employer.
Modern work environment at an attractive location in Lisbon center with excellent public transport connections.An international environment engaging people from different nationalities and cultures.
Equal opportunitiesAt Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities.
We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking