FRENCH SPEAKING CUSTOMER SUPPORT BACK OFFICE (Lisbon)
Spoton Connections
Lisbon, Lisbon, Portugal
há 12 horas

We are looking for a Customer Support Back-Office French Speaker to take care of all back-office operations and provide e-mail handling.

ABOUT OUR CLIENT

With a very strong presence in the online stock market in France, our client has diversified into brokerage and online banking.

Aiming to provide a service of excellence, this year was considered the best in Customer Relations in the banking sector.

RESPONSIBILITIES

  • Provide support on customers banking related queries primarily through e-mail (e.g. card plafond increases requests)
  • Performing other tasks related to the banking activity according to the needs of the project
  • Coordinate office activities and operations to secure efficiency and compliance to company policies / procedures
  • Create and update records and databases with personnel, financial and other data
  • REQUIREMENTS

  • Native or Proficient level of French
  • Excellent writings skills
  • Excellent communication skills, coupled with a formal and diplomatic stance
  • Previous experience in Financial / Banking institutions counts as a plus
  • Good organization, time management and scheduling skills
  • ON OFFER

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Full training for you to learn all the banking concepts and inner workings of the project
  • Relocation package : shared accommodation and flight reimbursement
  • Scheduling : Monday to Saturday
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