Azure Support Engineer
DECSKILL
Porto, PT
há 5 horas
source : ITJobs

AZURE SUPPORT ENGINEER

Decskill is a 100% Portuguese technological company, founded in 2014, and we currently have more than 200 employees. Decskill operates in both national and international markets, with offices in Lisbon, Oporto and A Coruña, capable to provide services to any location in the national territory.

How can Decskill be an accelerator to your career?

  • We currently operate in 3 major areas : outsourcing by DECSKILL; augmented reality and computer vision products and solutions, by PROSKILL;
  • and Agile training and coaching, by GETSKILL.

    The success of Decskill is built from the inside out, with talented employees and constant evolution, with innovative aspirations and a commitment to make a difference.

    We are searching for an Azure PaaS Support Engineer to work in Lisbon or Porto!

    Responsibilities :

  • Communicate with customers, engineers and appropriate subsidiary staff via electronic correspondence or telephone;
  • Assist with onsite support regarding mission-critical problems experienced with the supported technology & product within your team;
  • Solve complex level of problems, involving broad product knowledge or functionality specialty redirected or escalated by EMEA subsidiary sites;
  • Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission-critical);
  • Take an active role in challenging and suggesting enhancements on existing processes and workflow;
  • Develop own technical & functional knowledge on products / technologies related to the team scope;
  • Write technical articles in order to distribute technical information to all Customers, engineering and subsidiary staff;
  • Attend triage meetings with local engineers to share knowledge and efficiently develop customer solutions;
  • Develop and deliver internal and customer technical training / workshops in specialty areas;
  • Perform technical mentoring and assisting of engineers and to ensure the quality of support given;
  • Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables);
  • Contribute to those topics in supported technology and define the scope of upcoming technologies;
  • Assist with special projects as assigned (International Business & Process Improvement).
  • Assist in special projects in conjunction with other departments;
  • Assist in hot-site issues by setting customer expectations, devising action plans and communicating to partners and customers;
  • Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs.;
  • Assist in representing the company in any forum (seminars, technical or marketing, conferences event);
  • Work with local marketing people for product feedback & new product launches.
  • Requirements :

  • Degree in Engineering or other fields related to IT;
  • Experience with software development for troubleshooting;
  • Knowledge of Cloud Azure and system administration;
  • Azure Fundamental AZ-900 or Azure Administration certifications;
  • Good communication skills in English and, preferably, knowledge of another language, like Spanish, German, French, or Italian.
  • If you’re interested in this job please send your CV in English to with the reference BV / APSE

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