FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers.
This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.
We are FARFETCH for All.
We're on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it.
We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world.
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment.
From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
Reporting to the F-Tech Excellence area you will be the first contact for the users who call our F-Tech Global Service Desk.
While providing exceptional customer service, you will answer incoming calls, tracking all information in a tracking system, using a knowledge base tool along with your expertise to resolve Service requests and Incidents.
You will escalate unresolved Incidents or Service Requests to the proper support team. Troubleshooting basic end-user issues on several software applications, hardware and network.
WHAT YOU'LL DO
WHO YOU ARE
REWARDS & BENEFITS
EQUAL OPPORTUNITIES STATEMENT
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.