Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory).
Information technology or equivalent, IT Formation / IT certifications.
Proven experience as a help desk technician or other customer support role.
Experience in large-scale end user support operations ( 1000 users)
Minimum of two continuous years of working Experience in IT related support tasks
Strong analytical, problem-solving skills & troubleshooting skills.
Familiar with LAN / WAN / Datacenter environments and network protocols.
Tech savvy with working knowledge of office and corporate products, technology adept and consumer.
Comfortable (not an expert) with Microsoft technology and products (Advanced Excel, windows, Active Directory, Basic SCCM understanding, imaging tools, Outlook-exchange) in a support environment.
Good understanding of collaborative tools and its importance in the current digital working era.
Hardware skills / knows how to build a computer from scratch.
Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues and behind (advanced IT issues)
Good English speaker (maintain and elaborate a conversation).
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