IT Field Support
Noesis Portugal - Consultadoria em Sistemas de Informação, SA
Lisboa, PT
há 2 dias
source : ITJobs

Profile

  • Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory).
  • Information technology or equivalent, IT Formation / IT certifications.
  • Proven experience as a help desk technician or other customer support role.
  • Experience in large-scale end user support operations ( 1000 users)
  • Minimum of two continuous years of working Experience in IT related support tasks
  • Strong analytical, problem-solving skills & troubleshooting skills.
  • Familiar with LAN / WAN / Datacenter environments and network protocols.
  • Tech savvy with working knowledge of office and corporate products, technology adept and consumer.
  • Comfortable (not an expert) with Microsoft technology and products (Advanced Excel, windows, Active Directory, Basic SCCM understanding, imaging tools, Outlook-exchange) in a support environment.
  • Good understanding of collaborative tools and its importance in the current digital working era.
  • Hardware skills / knows how to build a computer from scratch.
  • Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues and behind (advanced IT issues)
  • Good English speaker (maintain and elaborate a conversation).
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