Technical Consulting Engineer (Support) – Management & Automation SW
Cisco Systems
Oeiras, Lisboa, PT
há 8 dias
source : beBee

We connect everything : people, processes, data, and things. We innovate everywhere, taking daring steps to shape the technologies that give us 5G, connected cars, and handheld hospitals.

And we do it in style with different personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, mothers, tech geeks, fathers, pop culture aficionados, and we even have a few purple haired gurus.

We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.Our focus on inclusion and diversity isn't just about equal opportunity or bringing in the best talent.

We also participate in initiatives to inspire young girls. We empower women and men in technical careers, promote STEM education.

Throughout the world, Cisco employees give generously of their talent, time, and compassion. We embrace enthusiasm to help change the world and make a positive impact.

We build the future of the Internet by crafting unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.

The teamSupport Services (aka TAC) in our Customer Experience organization provides second and third level technical support to our customers around the world.

We jump in to help when their network or solutions experience hiccups. Are you ready to assist when nobody else knows how to fix the issue?

Various technology teams exist within TAC. Now we are looking to strengthen our Management and Automation SW (Network Management Systems) support team.

Our MAS support team helps customers to fix highly complex technical issues related to monitoring and performance analysis their IP network.

We handle products like Cisco Prime, DCNM, CNAAP, CMNM, etc.In Customer Experience (CX), we continuously support our customers in making their customers' lives better.

Do you want to help? We invite you to join us in this endeavor being a part of our family.The roleIn this role, you will : Help : You are a trusted technical authority.

You will guide your customers in solving puzzles of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation.

You will collaborate with your customers over e-mail, phone, Webex,...Be sharp : You will be available for our customers, ready to jump into a new problem situation.

You'll cooperate with your customer to resolve the issue while maintaining a high level of accuracy.Learn : Be the first to lay your hands on the latest and greatest in the field of software defined, self-

orchestrating, self-optimizing networks technology space. You will get to work on technologies of tomorrow, today.Innovate : We'll encourage you to be creative.

We'll give you freedom to question the way you and the team work.Collaborate : You are not alone. Your team members and you form a tribe together.

You'll collaborate with top authorities across Cisco.Share : You'll author case studies, guides, ... You'll train junior engineers and help others reach their full potential.

Broaden your view : You will work with colleagues across the globe with different cultural, gender, lingual and technical backgrounds.

YouDoes this sound like you?Problem solver : You are analytical, and you know how to resolve problems. You have a structured approach to troubleshooting.

Empathy : You're able to guide customers through and make stress levels down during difficult situations. You dream about customer success.

Technical Wizard : Obviously you are an authority in your technology field. At the moment we are looking for engineers with the below skillset.

Expertise in managing Network Management (NMS) tools / applications.Knowledge in Cisco NMS products (Prime, CNAAP, DCNM, CMNM, BAC)Good understanding / Experience with SQL databases and NoSQL DB (e.

g. Mongo DB)Linux / OS administration and advanced troubleshootingUnderstanding and knowledge in automation and virtualizationExpertise in supporting multiple applications on a Linux / Unix environment.

IP networking (Intermediate) - Routing and switching technologies (CCNA level)Protocols : TCP / IP, SNMP, RADIUSApplication Aware : You know your way around application stacks (Linux, Unix,.

  • You can read scripts and can do basic things in Python (or, Bash,...)Communicate : You have excellent communication skills (in English.
  • Education : You are Bachelor or Master in Engineering - Computer Science or have similar experience.Wow!We'll

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