Senior Customer Service Engineer
há 20 mins
source : Ofertas de Emprego

Come and Join us at Infinera

You will be working with Clients such as Telia Sonera, Facebook, Amazon, Uber, Microsoft

You will join the best team, a fast pace learning environment, great perks! If you have a problem solving attitude, you like to share and learn , you have a great work ethics and if work-life balance is important to you, this is your place!

The Challenge

Having in mind a customer first attitude, this position is all about technical support to Infinera top customers, most of them based in Europe, offering them our differentiating Infinera Experience.

Working in direct interface with customer and other peers in the organization, the main goal is to drive customer towards a quick resolution of an incident or query, leveraged by team work, equipment’s on a lab or direct troubleshooting into customers network.

Occasionally round the clock support will be necessary, on request participates in field activities, i.e commissioning, trials and pilot projects support.

Profile :

  • Between 4-6 years Telecommunications industry experience;
  • Minimum Bachelors Degree in Electrical Engineering or equivalent experience;
  • English spoken / written is mandatory;
  • Available to support emergency call-up rotas on a 24 / 7 basis; proven track record on a position involved with the 24 7 technical support of telecommunications networks is a plus;
  • Advanced knowledge on optical transport and ROADM / DWDM technologies / products.

  • Strong understanding of Transmission Technologies (Ethernet L2 / L3, IP, Carrier Ethernet, PTN / MPLS, GMPLS);
  • Experience with optical test equipment, i.e Traffic generator, Power Meter, OTDR, Optical attenuators, OSA;
  • Experience in technical support for DWDM products or similar activities, i.e commissioning and integration, optical networks planning and optimization, system verification will be a strong plus

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