COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain.
Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.
000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?
MAIN RESPONSIBILITIES - Creation and processing of customer requests; - Ensure the follow-up of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
Apply the necessary actions for the first analysis of the incidents, in order to solve the level 1 occurrences according to the SLAs.
Provide alternatives and disclosure patches for the costumers; - Management of the relationship with the customer : carry out the necessary and proper communication for the declared incidents and requests, until their resolution;
Escalate incidents and requests : transmission of out-of-order incidents and intervention requests to the appropriated services;
Understand and apply procedures and instructions. EXPERIENCE REQUIREMENTS - Degree in Software Engineering, Information Technology, Mathematics or similar;
Knowledge of Windows and Linux Operating Systems is required; - Knowledge of network protocols (TCP / IP, http, ftp) will be a plus;
Prerequisites : analytical skills (ex. Analyze and identify the causes of an incident), synthesis skills and be comfortable on the phone in order to reassure the customer.
Ability to work in a team and be autonomous. Be able to apply the instructions and given procedures; - Fluency in French is mandatory;
Good level of English would be a plus. Basic level is mandatory; OFFER - Attractive wages and benefits; - Good team spirit and collaborative environment.
For application, please send your CV to : generix.porto generixgroup.com