French Retail Global Markets Relationship Operational Officer
BNP Paribas Personal Finance
Lisbon, Lisbon, Portugal
há 2 dias

About the job

The French Retail GMO Coordinator is acting as the central point of contact for all requests / issues / incidents / initiatives raised within GMO perimeter and linked to transactions originated by BDDF entrep Regional Dealing Rooms and executed with the support of GMCN France front office product specialists.

The Coordinator works 1) closely with the different stakeholders involved both within GM and BDDF Entrep ie Global Markets teams (included but not limited to GMCN operator, Business manager , Global Markets Operations teams - Referential, Documentations, Client Services, Settlement, Collateral, KYC teams, CLMR) and BDDF Entrep Regional Dealing Room sales + support team 2) through a wide array of products (mainly FX Cash, FXD and IRD but also Commodities, Credit).

The French Retail Global Markets Operations Coordinator engages with appropriate level of management internally in order to enhance operational efficiency and advance the firm to firm relationship.

Your Main Activities Are

Understand French BDDF Entrep Clients specific requirements, GMO processes & organisation as well as operational risk management topic.

Help management to navigate within GMO organisation and across the various operational Lisbon teams

Maintain the relationship with our Sales and GMCN team and understand client needs operationallywise

Act as key interface / escalation point within GMO teams in order to adress initiatives / issues / requests / incidents and ensure their timely resolution :

Leveraging on his knowledge of the organisation as well as transactional processes to quickly detect incidents roots and stakeholders impacted

Coordinate Operational Issues & Incidents with relevant GMO teams to ensure timely resolution

Contribute actively to remediate incidents jointly with the managers' impacted and prevent issues to re-occur

Pro-actively follow-up on actions taken and escalate if needed

Ensure exceptions, if any, are correctly applied to BDDF Entrep client base and properly monitored through time

Be an advocate of continous operational improvement

Best practice sharing and ensure proper channelling of information across teams

Be proactive in suggesting new ideas to streamline and improve operational processes

Contribute to projects impacting GMCN France perimeter such as ones aiming to harmonise operational processes between CIB and BDDF Clients

Profile and Skills to Success

Experience in banking or relevant experience is a plus

Knowledge of Financial Markets, related products, and derivatives

Ability to work with MS Office (namely, Excel)

Innovative and creative

Rigorous to ensure quality

Strong interpersonal skills

Excellent analytical and problem solving skills

Be client oriented

Bachelor Degree in Economics, Finance, Management, Business Administration (or similar areas)

Fluent in French

Why joining BNP Paribas?

  • Leading banking institution
  • BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.

    It has a presence in 72 countries, with around 200 000 Employees including more than 150 000 in Europe.

  • Our presence in Portugal
  • Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

  • International reach
  • Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.

    BNP Paribas holds key positions in its three core operating divisions : Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

    In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

  • Diversity and Inclusion commitment
  • BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

    Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.

    We strive to reflect the society we live in, while keeping with the image of our clients.

    To find out more on why you should join BNP Paribas visit https : / / / why-BNP-Paribas-Portugal

  • Please note that only applications submitted in English will be considered.
  • In case you are selected for this role, further documentation will be requested to support your hiring process.
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