Descrição da Empresa
Somos uma empresa integradora de Serviços de Gestão de Pessoas e de Consultoria, 100% portuguesa, fundada a 28 de maio de 1987.
Somos a maior empresa nacional prestadora de serviços de Gestão de Contact Centers, atuando ainda nas áreas de Outsourcing, Handling, Job Solutions, Training, E-
Learning, Consulting e Customer Experience.
Orgulhamo-nos de ter uma equipa de cerca de 2.000 colaboradores e, como clientes, as maiores empresas públicas e privadas de vários setores de atividade, tais como : Telecomunicações, Media e IT;
Serviços; Financeiras; Indústria, Comércio e Turismo; Utilities, Saúde, Transportes e Logística; Administração Pública e Associações Empresariais.
Detalhe da Função
Our client is looking for IT-Support Specialist to join their Operations Department in Portugal.
Provide advanced desktop support to staff by fixing any hardware or software problems whether it be computer, workstation, notebook, printers or other hardware and to include all company software.
To purchase additional hardware or software applying company policies and group procedures and communicate it with the headquarter (Germany).
To maintain and improve on software licensing in arrangement with headquarter, user information, service desk communication, all company hardware and software security linking with the Operations Manager and the Group IT Management and to the support team at all times for all aspects of our systems.
Main Responsibilities :
Internal customer focused IT support and troubleshooting in terms of time, quality and efficiency (hotline & on-site support) in the Group IT Team;
To Perform remote troubleshooting through diagnostic techniques;
Support Group IT in several tasks and Projects
User management (Active Directory)
Asset Management (asset inventory)
Creation of documentations (end user documentation);
Perform end user trainings;
Internal customer focused IT support and troubleshooting in terms of time, quality and efficiency (hotline & on-site support) in the Group IT TeamStock control and order of merchandising items, flyers, and others.
High Level of English (written / spoken) Mandatory;
1st / 2nd Level support experience;
Experienced with Working in a ticket system (i.e. Matrix 42);
Knowledge in Software-Distribution (i.e. Matrix 42) and Active Directory;
MS Office 2010 / 2016 troubleshooting;
Advanced MS Windows 10 experience;
Intermediate Windows Server knowledge;
Basic skills in Routing / Switching (Cisco);
Good communication skills and Teamplayer;
University Degree Desirable