IT Customer Support Specialist – German Speaker
Information Factory
Porto        , PT
há 3 dias
source : ITJobs

We are looking for a new team member to support our customers from home by phone and email part-time (flexible working hours) from January on .

YOUR TASKS

  • Receiving and processing telephone and e-mail customer requests in (Swiss) German
  • User & application support (1st level support)
  • Forwarding of support cases to 2nd level support
  • Documentation of the incident cases in English
  • YOUR PROFILE

  • Very good phone availability and response time during the agreed working times (block times)
  • Communicative, confident and analytical personality
  • IT affinity
  • Good oral understanding of the Swiss-German dialects
  • Very good knowledge of German and English (oral and written)
  • Very good knowledge of Italian language is an advantage
  • Experience as Helpdesk Agent is an advantage
  • Quiet working environment must be guaranteed
  • OUR OFFER

  • Work from home
  • Flexible working times
  • Can be combined with other business, student and private activities
  • Attractive compensation
  • Would you like to learn more about this exciting position? We look forward to hearing from you! Please submit your application documents with photo online .

    Your data will of course be treated confidentially.

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