Client Relations Specialist (German)
Workplace Options
Paço De Arcos, 11, pt
há 4 dias

Job Description

Are you interested in working with client and colleagues across the globe?

Are you comfortable working in a fast-past environment?

Do you seek opportunities to help others?

Workplace Options have an exciting opportunity for a German Speaking Client Relations Specialist in our Lisbon, office (Paco De Arcos).

The Client Relations Specialist assists the Workplace Options Counselling team by identifying available providers for our clients who are in need of short-term counselling assistance around the world.

Workplace Options is the world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life services, wellness coaching, counselling referrals and consultation on a variety of issues ranging from work and personal stress to mental health symptoms and crisis support.

Service centres are located in Raleigh (USA), Toronto (Canada), London (UK), Dublin (Ireland), Lille & Paris (France), Lisbon (Portugal), Bangalore (India), Tokyo (Japan), Jakarta (Indonesia) Ghent (Belgium), Dubai (UAE) Shanghai (China) and Singapore (Singapore).

We provide support to over 65 million employees in 100,000 organizations across more than 200 countries and territories.

Responsibilities :

  • Identify clients’ needs and match the appropriate provider with client using our proprietary database .
  • Enter provider information into our database / case management system .
  • Expand WPO’s network of providers of mental health services (counsellors, psychologists, psychotherapists, wellness coaches and trainers) in all locations where WPO has covered lives, currently over 200 countries.
  • Maintain strict confidentiality of our clients’ information.
  • Communicate provider information to our clients.
  • Proactively manage caseload.
  • Requirements

  • Fluent German and English written and verbal communication skills.
  • Previous experience working delivering information services and client support desirable.
  • Benefits

    Competitive benefits package including Health Plan, Life Plan, Meal Allowance, Gym and Tuition Reimbursement

    Requirements

    Fluent German and English written and verbal communication skills. Previous experience working delivering information services and client support desirable.

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