HOW MIGHT YOU DEFY IMAGINATION?
The Amgen Capability Center in Lisbon, Portugal (ACCP ) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross-functional capabilities, including Commercial, General and Administrative, Information Systems, Research and Development and more.
The ACCP will offer rich career growth and development opportunities, regional and global exposure and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.
Our ACCP brand new offices are located in Sete Rios, in the vibrant city center of Lisbon.
If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission to serve patients drives all that we do.
It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide.
It’s time for a career you can be proud of. Join us.
Global Service Centre Operations Specialist
This person will be accountable for ensuring timely and quality delivery of digital and print materials via our external Global Service Center (GSC) supplier.
They will support the Global Service Center Operations Manager to plan, track and report defined Key Performance Indicators (KPI’s) to measure executional success, improve and enhance operational effectiveness and identify and drive efficiencies in current and future delivery processes.
The Global Service Centre Operations Manager will support collaboration and governance with brand marketers and the GSC supplier for a geographic region or region(s).
They will provide input and support to analyze utilization, contract performance, and market trends in GSC services to identify further opportunities for growth, course correction, and most importantly executional excellence of our marketing programs.
Success will be achieved through close collaboration with the GSC supplier, Agencies of Record (AORs) and other Third Parties, Campaign Operations, and other cross-functional teams.
Key Responsibilities :
In collaboration with the GSC supplier and GSC Operations Managers, support the management of day-to-day operations to ensure timely, accurate, and exceptional delivery of assigned tasks
Assist with the on-boarding of new teams, individuals or other external partners related to the GSC
Contribute to change management as defined by leadership, including developing and delivering training, communication, and engagement plans, as well as other activities aligned to effective change management that will enable increased adoption of GSC services
In partnership with the manager, supporting functions, and business teams, contribute to the identification and launching of new services for marketing delivery that drives efficiency and effectiveness across marketing execution
Assist the GSC Regional Operations Manager(s) in a consolidated approach for GSC demand planning of tactics to ensure accurate and appropriate forecasts are provided
Track and report on the GSC supplier for adherence to contractual SLA’s / KPI’s and identify and drive areas for improvement and efficiencies for creative and print production
Identify and appropriately escalate issues, and support the Operations team to embed key learnings and root cause analysis into current or new processes
Be proactive in bringing forth ideas to improve external and internal processes and standardization
In collaboration with other internal cross-functional groups, support quarterly performance reviews of GSC suppliers, as well as annual performance reviews
Competencies / Skills :
Analysis, collaboration, and influencing skills with a demonstrated ability to achieve goals and results in a highly matrixed environment
Ability to effectively present ideas and document concepts and processes in both written and oral communication
Excellent interpersonal and organizational skills
Minimum of 3 years’ relevant previous work experience in managing a digital factory and / or digital service delivery via e.
g. creative or specialized digital agencies
Minimum of 2 years’ previous experience in digital marketing and / or multi-channel strategy execution
Experience with leveraging various digital channels tactics to engage with customers;
Proven track record of planning and delivering digital / multi-channel projects
Substantial communication and presentation skills
Specific technical experiences preferable, including knowledge in website development, email development, and deployment, marketing automation, paid search, SEO, display media, social media marketing, mobile marketing, field applications, 3rd party clinical information, EMR, direct mail, and analyzing customer insights.
Pharmaceutical experience preferred
WHAT YOU CAN EXPECT OF US
Vast opportunities to learn, develop, and move up and across our global organization.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
Flexible work arrangements.