Helpdesk - German Speaker (m/f)
Porto, Porto, Portugal
há 6 dias
source : FashionJobs
  • Provide guidance for internal customers on Source To Pay processes and policies and resolve queries for internal customers and suppliers- Facilitate efficient use of the Source To Pay system- Strive for compliance to Source To Pay policies- Perform standard helpdesk and service support activities- Review queries for all relevant process areas (supplier management, invoice issues, etc.
  • Conduct research for existing tickets- Resolve and send resolutions back to requester where possible or escalate tickets and inform users on lead times- Identify potential problems and / or delays in resolution and notify internal customer- Maintain workflows and close tickets once resolved- Resolve document queries according to agreed procedures and archive documentation- Drive continuous improvement in Source To Pay operations developing ideas and recommendations based on most common issues- Contribute ideas and actions towards the continuous improvement of indirect procurement processes based on the frequency and the type of the most common resolved issues- Act as single Point of Contact for supplier requests- Receive and documents supplier requests, assigning tickets- Resolve inquiries personally and send replies to supplier or escalate tickets if unable to resolve personally, informing supplier upon internal coordination and lead times- Maintain workflows and close tickets once resolution confirmed by supplier

  • Excellent communication and interpersonal skills- Understanding of Source To Pay processes- Good knowledge of compliance regulations and Source To Pay tools- Experiences in problem analysis & decision making, preferably in the Source To Pay context- Proven project management experience and knowledge of change management- Action oriented and solution minded team player with high degree of self-management- Proficiency in MS Office- Fluent in English and German, spoken and written- Fluency in other languages is considered a plus (e.
  • g. : French, Italian, Spanish)

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