Associate Human Resources (German or Dutch)
Lisbon, Lisboa, PT
há 20 horas


THE AMGEN CAPABILITY CENTER IN LISBON, PORTUGAL (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more.

The ACCP will offer rich career growth and development opportunities, regional and global exposure and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

Our ACCP offices will be temporarily located at the Maleo Saldanha, Av. da República 18, 1050-191 Lisbon, while we work toward finding a permanent office in the vibrant city center of Lisbon.

Associate Human Resources (German or Dutch)

What you will do

HR Staff Services is connecting staff, managers and local HR to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!

You will be responsible for providing HR service center support for the countries in the Europe, Turkey Middle East Afrika area serviced by HR Connect ELMAC / JAPAC.

Accountabilities :

  • Ensure that inquiries are managed and customers are serviced according to : service level agreements and local & global policies & procedures
  • Act as a dedicated point of contact for our customers (staff, managers and local HR ) in designated countries
  • Ensure that HR transactions are processed according to global processes
  • Act as designated subject matter on one of our expertise areas and be responsible for maintaining our Knowledge base
  • Responsibilities

  • Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
  • Be able to troubleshoot in more complex system inquiries and identify solutions
  • Provides support to staff and managers on how to access and use Global HR self-service tools, Reward and Recognition systems, and policies
  • Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff / manager and HR
  • Log and manage calls using the case management system
  • Answer HR local policy questions to staff for designated countries
  • Run reports out of HR systems, create new reports
  • Be a Subject Matter Expert on designated HR tools, programs and systems
  • Develop, manage and maintain the knowledge database
  • Suggest improvements on policies and procedures between service center sites and HR teams
  • Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday , BRAVO!, MAP (performance cycle) etc.
  • Build relationships with HR teams and other key stakeholders, collaborate and share best practices
  • What we expect of you

    The knowledge and skills necessary to perform the duties of this position are typically acquired through the following combination of education, experience and knowledge or the equivalent.

    Minimum Requirements

  • Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
  • Overall minimum of 2 years professional work experience within a commercial service delivery / customer service environment
  • Fluent in English and 1 of the following languages : German OR Dutch
  • Experience in HR Systems and processes : Workday (preferably) or SAP.
  • Preferred Requirements

  • Workday modules : Time and Absence, Core HCM and / or Recruitment
  • Project management skills / experience
  • Training delivery experience
  • Multinational company experience in a service center environment
  • Experience with standard operating processes and procedures
  • Well-developed computer skills in the Microsoft Office 365 environment (preferably excels in excel)
  • Language skills : one additional European language


  • Vast opportunities to learn, develop, and move up and across our global organization.
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
  • Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
  • Flexible work arrangements.
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