We are and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone regardless of where you are working.
Unless your job requirements make it necessary to be in a company office, you may choose to work .
Why We Need You
We are building a digital operations management system to help software development and operations teams respond to service disruptions quickly and reduce the impact on their customers and their business.
An effortless experience across channels is crucial to our continued growth.
As a Sr. Product Designer, you will have a considerable impact on making our user experience among the best in any category.
You love designing intuitive experiences that delight your users and make them successful. You are creative and thoughtful, but you also care deeply about understanding customers and considering their feedback.
You have a healthy interest in product development and collaborating with a team to turn your designs into a beautiful reality.
Work as part of the PagerDuty product development team and own the user experience design of a key feature from start to finish.
Partner with product management to balance shipping business value quickly and delivering a quality user experience.
Collect and analyze user behavior through activities such as lab studies, ﬁeld visits, surveys, benchmark studies, and A / B testing.
Design PagerDuty’s UX products within an Agile development environment. Decide on the most appropriate fidelity for design deliverables based on the project, and share those designs early and often.
Develop high-level and / or detailed storyboards, mockups, and prototypes to effectively communicate interaction and design ideas
Ensure proper usage of the PagerDuty design system; contribute mobile-speciﬁc style guide content.
Gauge the usability of new and existing product features, and make constructive suggestions for change.
Skills & Attributes
You are empathetic; you have a strong desire for learning about people and how they use the software.
You are a strategic thinker that can break down complex problems into simple solutions.
You can clearly communicate your thoughts and opinions to justify your design decisions.
You seek out diverse opinions and enjoy collaborating with others.
You are self-driven and resourceful; you take on new challenges and opportunities in a fast-paced environment.
You have experience partnering with Product Managers to develop the strategy and rationale for features.
You are comfortable in defining projects and measures of success, testing your assumptions and outcomes, and continuously incorporating feedback.
5+ years of experience in product design, UX design, service design, or a related field.
A portfolio that demonstrates your involvement in the start-to-ﬁnish of several UX projects, preferably including SaaS projects.
Strong execution skills and experience with modern tools such as Figma, Sketch, Invision, Zeplin, Abstract or related.
You're accustomed to using prototyping tools in your workflow.
Experience designing for more than one platform or channel (such as web, mobile, chatops, email).
Experience planning and executing user research projects.
Experience designing the user experience for machine learning features or working with a data science team.