Your responsibilities as Senior Service Project Leader will be :
Develop and implement a service strategy for BU VS products across all regions
Develop a communication concept for services for BU VS products
Support company initiatives, policies and processes
Guide the deployment of BT-ASA initiatives with the global structure.
Propose and / or develop process improvements for BT-ASA and the entire ASA product service management team, specifically with respect tospare part creation,packaging of spare partsmanagement of security certificates in products that have an IP connectivity
Communication on Product Support
Organize and lead routine telcos with Service Center Technical Supervisors
Direct change control communications from ECNs and CARs (via SBs or SILs)
Manage milestone information within product lifecycles
New Product Support
Participate and contribute within product development teams
Define support concept, serviceability and field solutions via the Product Service Plan (PSP)
Ensure service and support requirements are addressed in PEP
Quality and Process Improvement
Function as Quality liaison for information sharing within ASA
Serve as an information resource to others within ASA
Process Integration and Development
Interface to major projects (via PMM)
Develop interfaces to CSO planning
Identify and develop new ASA services for revenue
Collect and forward end-user / customer as well as internal feedback on BU products to BU / MKP and BU / QMM to improve functionality and usability Sony branded products
What distinguishes you :
Bachelor’s / Master's degree in Engineering.
Experience in a Technical Support, Repair, Manufacturing or Engineering function.
Strong IT background and detailed understanding of AIOT processes and functionalities including cyber security and remote connectivity
Good knowledge of product life cycle management.
Ability to identify service requirements and translate these requirements into product requirements.
Very strong communication and writing skills in English required.
Availability to travel (both domestic and international).
Must be able to work independently and within teams, is a self-starter and flexible.
Must be customer focused and service oriented.