Purpose & Overall Relevance for the Organisation :
The Process Excellence teams in GBS are responsible for driving the functional design of services and standard solutions, and supporting their implementation.
They will also upskill, train and develop the continuous improvement capability of GBS overall, as well as in market and functional teams.
They will be concerned with ensuring quality, compliance and productivity of the services and processes provided by GBS, managing continuous improvement initiatives and shaping the digital solution agenda.
The Global Process Director will be allocated responsibility for a sub-process. He or she will be responsible for managing the relationship with key customers of that sub-process, understanding customer needs and requirements to be able to input into the customer board, formulate the solution and service strategy, define KPIs for the service, specify the solution and system requirements, and manage and prioritise demand for the service.
He or she will also be responsible for identifying and initiating quality and continuous improvement activity for the sub-process.
Key Responsibilities :
Define the process / service strategy for a specific process or sub-process
Lead the end-to-end process / service design & build for a specific process or sub-process
Manage the relationship with key customers of relevant process or sub-process, understanding customer needs and requirements in order to input into the customer board
Manage and prioritise demand for the solution
Build and lead the implementation of the solution and service strategy for the sub-process, in line with the overall solution roadmap
Create and drive agreement on KPIs / SLAs for the service (with both the customer and the operations organization)
Build solution and system requirements to enable design and build
Ensure compliance of sub-process solution against the overall solution governance framework
Key Relationships :
Customers of sub-process (functional teams in markets)
GBS Cross Functional Standards team
GBS Transition Management Directors
GBS Ops Delivery Excellence teams
Knowledge, Skills and Abilities :
In depth understanding of a Global Business Services end-to-end process
Extensive experience in process design and process mapping, ideally within Shared Services
Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
Experience of RPA and digital transformation
Experience in meeting planning and facilitation of physical and virtual workshops in a global working environment
Experience of coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritising demand
Vision and capability to define guidelines for solution build and delivery
Experience in designing for and improving process quality, process review and compliance
Ability to provide a clear framework for performance to direct reports / project team
Ability to coach, guide and manage a team
Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset
Ability to be self-directed while working under tight deadlines
Ability to work in a fast paced environment with different international cultures
Strong numerical and analytical skills
Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
Ability to travel, domestic or international, as required
Fluent English (verbal and written),
Strong MS-Office skills (Word, Excel, PowerPoint), proficient in MS Office
Requisite Education and Experience / Minimum Qualifications :
Four-year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience
Minimum of 8+ years of progressive work experience in process management or process improvement, as well as (ideally) some experience of operational delivery of these services
At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game.
We foster the athlete s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture the 3Cs : CONFIDENCE, COLLABORATION and CREATIVITY.
CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers.
But we are willing to take risks, we try new things. And if we fail, then this is part of our learning it helps us improve.
COLLABORATION . Every elite athlete relies on partners : coaches, teammates, and nutritionists. We, too, know that we are stronger together.
Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.
Being the best sports company in the world takes CREATIVITY . No great athlete succeeds by copying their predecessors’ training plans and strategies.
We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees.
We are an Equal Opportunity Employer.